Roku Streaming Stick
Important Product Information
The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the Roku
Streaming Stick (“Streaming Stick”) constitutes acceptance of as well as agreement to those license terms.
Ninety (90) Day Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
• Only to the person or entity that originally purchased the Streaming Stick from Roku or from one of its
authorized re-sellers or distributors; and
• Only for Streaming Sticks purchased and delivered to the end user within the United States and Canada.
Limited Warranty
Roku warrants the Streaming Stick hardware against defects in materials and workmanship under normal use
for a period of ninety (90) days from the date of purchase (“Warranty Period”). If Roku determines that the
Streaming Stick’s hardware is defective, Roku will either repair the unit or replace the unit with either a new or
rebuilt Streaming Stick, at its option. If the Warranty Period has expired or is otherwise not applicable (see Scope
and Limitation on Warranty below), we will return the Streaming Stick to you. More information about this
warranty can be found at www.roku.com/support. THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION
AND YOUR EXCLUSIVE REMEDY IN THE EVENT OF ANY BREACH OF THIS LIMITED WARRANTY.
Return and Warranty Service Process
Please access and review the online help resources at www.roku.com/support before seeking warranty
service. To return or obtain warranty service for a Streaming Stick, you must first obtain a Return Merchandise
Authorization (RMA) number from a Customer Support Representative (CSR) at Roku. Customer Support
contact information can be found by visiting www.roku.com/support. RMA numbers expire thirty days from
issuance. Roku may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number. Please
be prepared to provide additional information upon request. Once a RMA number is obtained, you must ship
your Streaming Stick, freight prepaid, together with proof of purchase and all accessories, in either the original
packaging or packaging affording an equal degree of protection, to the Roku authorized distribution facility
identified by the CSR. Failure to return any of the accessories could result in a delay and/or result in an invoice
to you or credit to Roku for the missing accessories.
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